Mystery Shopper audits performed by Centurion Hospitality are carried out by professionals with years of experience in the hospitality and restaurant industries, who are able to notice every detail and make an impartial assessment at the same time.

 

Mystery Shopper visits are conducted without any prior notice, which guarantees valid objective evaluation of the ongoing processes.

 

Regular mystery shopping inspections are the most effective method of monitoring the quality of guest service.

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After a careful evaluation of the compliance with service standards and other key factors, a thorough service assessment is provided by the Mystery Shopper. Detailed information allows you to see the deficiencies of the company and make the right improvements effectively.

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MYSTERY SHOPPING REPORT INCLUDES THE FOLLOWING INFORMATION:

• Compliance with service standards;

• Comments and notes;

• Photos;

• Audio recordings;

• Overall summary.

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