Our customer service and service quality standards combine traditional approach with modern trends. Service standards are aimed to ensure the guest’s satisfaction, strengthen company’s standing and develop employee loyalty.

 

Our partner in customer service industry is Latvian company Centurion Hospitality, which developed corporate standards in order to combine each company’s unique business concept with impeccable service.

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Our training courses are based on theoretical and practical learning of the hospitality industry, and are aimed at improving and maintaining high customer service quality of your company in the long run.

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One of the main objectives of the training is to help your employees evaluate their work from the client’s perspective and identify their true talents and skills.

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OUR TRAINING PROGRAMS:

 

True Hospitality

• Main differences between Technically Accurate Service and True Hospitality;

• Employee characteristics, communication skills and team spirit;

• Types of guests, creating the WOW factor, enhancing loyalty;

• Complaint and problem solving, guest reviews.

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Service Standards

• Traditional approach and modern trends of the service standards;

• Interactive and engaging training process;

• Practical industry examples;

• Advice and discussions about long-term results;

• Q&A.

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